Customer service

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Customer service

Dear customers, all your applications are very important for us. Sometimes it is not easy to reach us on the phone as the hot line is often busy. For quicker replies from us, please use our e-mail:

The service guarantee covers all tools of KBT (Russia) and GLW (Germany) brands. Please be ready to submit payment documents for the tools. The period of guqrantee varies from 1 to 5 years peneding on type and model of the tool.

Please view general terms and conditions for customer service

Please pay attention to our recommendations about usage of tools

Danil Yankin, service center engineer


Apply for the service works

Contact person- Danil Yankin, service center engineer

tel: +7 (4842) 59-52-60; +7 (903) 636-52-60 (Viber, WhatsUp)

Apply for guarantee serices on-line:

  • Download service application form here
  • Fiil in the application form and send to 
  • If you apply for gaurantee service works, please attach payment documents for the tools

Order spare parts

Contact person- Olesya Raspopina, service center team-member

Olesya Raspopina, service center team-member

Tel.: +7 (4842) 59-60-52; +7 (903) 636-60-52

  • Download spare parts order form here
  • Fill in the form. Please put yor contact telephone number and attach a picture of the broken part if possible
  • Send your order to
  • Receive an invoice via e-mail
  • Pay the invoice
  • All goods are ready for delivery during 3 days after payment receipt


KBT service center address:


in Kaluga:

OOO «KBT service center», LLC

248033, Russia, Kaluga, Sekiotovki street, bld.12

ITN 4027128076

For guarantee services: (4842) 59-52-60; +7 (903) 636-52-60;

For spare parts order: (4842) 59-60-52; +7 (903) 636-60-52;

Business hours:  9:00-13:00 и 14:00-17:00, Mon-Fri

Olesya Raspopina, service center team-member


in Moscow: 

Moscow region, Besedy vil., Promyshlennyi proezd, bld.9

Business hours:  9:00 - 18:30, Mon-Fri


In Belorussia:

220112, Belorussia,Minsk, Yanki Luchiny street, bld.10

Tel./fax: + 375 ( 17 ) 246-08-90, + 375 ( 17 ) 246-08-91

Recommendations, advices and manulas for self-service of KBT tools

Dear customers, 

our country is very large and some of you are so far away that you can not wait till your repaierd tool comes back to you after services works done in our service center. For those of you who need urgent advice on repair works we have prepared manuals and videos that contain neccessary information for self-service.

Please note, that after self-service done by you, our KBT guarantee will be interrupted.

Ruslan Lukanenkov, Head of KBT service center